Support
- Total activity 48
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 24
Articles
Recent activity by Support-
What happens if my item arrives damaged?
If your product arrives damaged, please contact us through our Zendesk website chat support or you can call Customer Service at 1-888-TOOLS04 (1-888-866-5704) so that we may assist you.
-
Can I change my order shipping address?
The shipping address for your order, cannot be changed after check out. To change the shipping address, you need to cancel your order and place a new order. Please note: Cancellations can only be d...
-
How do I cancel my order?
To cancel your order, please contact us through our Zendesk website chat support or you can call Customer Service at 1-888-TOOLS04 (1-888-866-5704) so that we may assist you. Please note: cancellat...
-
What is the return policy for orders?
Because your drill is custom you will not be able to return the drill unless it is defective. If your product arrives damaged or defective, please contact us through our Zendesk website chat suppor...
-
Will I receive a notification when my order ships?
Yes, you will receive a shipping confirmation email to let you know your order has been shipped.
-
Is there a video that shows how to use all the customizer features?
Yes, we have created a "How-to" page that walks through all the options available to customize your drill.
-
Are there any delivery restrictions?
For pilot we are only delivering to the lower 48 United States. We cannot deliver to PO box addresses at this time. Please ensure you provide a residential or business address so that we can ensure...
-
Are there other products I can customize?
During this pilot we are offering customization on one Craftsman Drill model. We would love your feedback on what additional products you are interested in customizing, please consider letting us k...
-
What if my item is defective?
We pride ourselves in building great products. If your product arrives defective, please contact us through our Zendesk website chat support or you can call Customer Service at 1-888-TOOLS04 (1-888...
-
When will my order arrive?
We will send you a shipping confirmation email with tracking once your order ships. The estimated lead time for our project pilot is 3-6 weeks.