The shipping address for your order, cannot be changed after check out. To change the shipping address, you need to cancel your order and place a new order.
Please note: Cancellations can only be done within 4 hours after the order has been placed. To cancel your order, please contact us through our Zendesk website chat support or you can call Customer Service at 1-888-TOOLS04 (1-888-866-5704) so that we may assist you.
Comments
1 comment
Thanks for clarifying this! Quick question — if the 4-hour cancellation window has already passed, is there any other way to redirect the shipment once it's out for delivery, or is contacting the carrier directly the only option at that point?
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